Refunds and cancellations

Nothing is charged when you book. We send a PayPal payment link only after your cleaning is finished, for the confirmed price plus any changes you agreed to and any optional tip.

• 24 hours or more before your arrival window: free, with nothing to pay.
• Less than 24 hours before: a $50 late cancellation fee.
• Lockout (the Cleaner cannot get in or cannot safely work on arrival): a $50 fee.
• If we cancel or move your visit: free, and we help you pick a new time.

Cancel or reschedule from your account, the link in your confirmation email, by phone at (832) 526-0373, or at inquiry@yushacleaning.com. Cancelling a recurring plan stops all future visits; visits already completed stay payable at the price charged.

If anything on the checklist was missed or not done to standard, tell us within 24 hours of the visit, with photos if you can. We will come back and re-clean those areas free, usually within two business days.

We offer a partial or full refund of a visit when:

• a re-clean did not fix the problem;
• a re-clean cannot be scheduled within a reasonable time, for example because you are moving out;
• you were charged for work that was not done, or charged twice by mistake; or
• a Cleaner did not arrive and you were charged.

The amount depends on how much of the booked work was not done to standard; a missed visit or a duplicate charge is refunded in full. Tips are refunded in full on request when the whole visit is refunded.

Ask within 7 days of the visit at inquiry@yushacleaning.com with your booking code. We reply within two business days. Approved refunds go back to your original payment method through PayPal, usually within 5 to 10 business days depending on your bank or card.

Late cancellation and lockout fees; dissatisfaction reported more than 24 hours after the visit without a re-clean request; areas that were outside the booking or that the Cleaner could not safely reach; and conditions described in the “Your home, access and safety” section of our Terms of Service.

Please contact us first. We can usually settle a problem the same day, and a PayPal dispute or card chargeback can take weeks. Opening one does not limit your rights under this policy or under the law.